| Login tips and Support FAQ |
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Please click here to return to the login screen.
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| How do I contact Impala Support? |
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Please call Impala Support @ 877-433-2619.
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| How do I obtain an Impala account? |
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You must complete an online training course one time before you can obtain an account. If you do not know where to access the training, please contact Impala Support @ 877-433-2619.
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| This is my first time logging in, what do I enter for my User ID? |
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If you do not know your User ID, please contact Impala Support @ 877-433-2619.
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| This is my first time logging in. What do I enter for my PIN? |
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Use the 4-digit pin assigned when your account was created. . If you do not know your 4-Digit PIN, Contact Impala Support @ 877-433-2619.
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| I've logged in before. I forgot my user ID or PIN? |
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If you have forgotten your User ID or PIN, please contact Impala Support @ 877-433-2619.
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| I've logged in before; my User ID and PIN aren't working? |
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Your account may be locked or disabled. Please contact Impala Support @ 877-433-2619.
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| How can I get a new PIN? |
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If you are unable to use the Change PIN function in Impala, please contact Impala Support @ 877-433-2619.
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| Login tips and password guidelines |
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UserIDs must not contain leading, intermediate or trailing spaces
PINs must nott contain leading, intermediate or trailing spaces
PINs must not contain letters or symbols
PINs must be 4 numbers long.
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| Why did I receive an error that said my login attempt was not successful? |
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Several actions can generate this message:
Entering an incorrect UserID
Entering an incorrect PIN
Your account may be locked or disabled
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| How would my account get locked? |
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Three unsuccessful attempts to log with an incorrect PIN will lock your account. If you have tried three times unsuccessfully, please contact Impala Support @ 877-433-2619.
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| Why did I get an error that said �Page not found or not accessible�? |
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You received this error because the URL you were trying to view is not accessible or not a valid URL. If you were in the middle of a transaction, please let us know so we can fix the problem. If you received it on the first try, try Impala login page using http://impala.pfizer.com .. If you need further any assistance, please contact Impala Support @ 877-433-2619.
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| When setting a new PIN, Impala keeps telling me that I have already used this PIN, but I have never used this pin before. |
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This generic error occurs when you have ever used a PIN previously, or when there are letters or symbols in your PIN. PINs may only be numbers. Please check to be sure that you are only using numbers, and try again. If you still do not succeed, please contact Impala Support @ 877-433-2619.
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