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Copyright © 2001-2016 Pfizer Inc. All rights reserved
Terms of Use Agreement
The Impala application you have accessed is for the sole use of Pfizer-authorized users in their conduct of Pfizer clinical trials. Information entered, obtained or retained on the system is the property of Pfizer. You agree to use the system in conformity with the training you have received including but not limited to ensuring that all data entered into this system is accurate and up-to-date and for safeguarding the security of your user name and password. You are responsible for unauthorized use of your account. If you believe the security of your user name and password may have been compromised, please contact our helpdesk at 1-877-433-2619. The activities of authorized users may be monitored. Anyone using this application expressly consents to such monitoring. Unauthorized users who access the system or users utilizing credentials that are not their own are in violation of Title 21 of the United States Code of Regulations.
Please note this Outage Schedule:
In support of scheduled maintenance, the Impala system will be unavailable from 9:00 a.m. until 3:00 p.m. EDT (Eastern Daylight Time) on SUNDAY July 24th, 2016.
During this time, the Impala system will not be available to site users OR to Impala Support.
Emergency Break Blind will be the only service available from Impala Support during this outage period. Please schedule your subjects accordingly.

On 24APR2016, a new link and a new function was introduced to the Impala end user system. A new link ( Help Documents ) appears at the top of the Main Menu that will open a popup window with helpful documents. Helpful documents will be introduced to the system as time permits. At this time, the site level Data Change Request form and the study specific Impala Quick Reference Guides (QRGs) are the intended documents. QRGs will only be available within the appropriate protocol.

Pfizer is currently transitioning to temperature monitoring devices programmed to align with Pfizer procedures. The revised devices will reduce the number of temperature excursions which will result in eliminating non-value added communications and delay. If your study requires that you enter temperature data into Impala you may experience a small number of shipments where the device is showing an alarm which is not recognized by the IVRS. If this happens, please receive the orders as quarantined and report the temperature excursion to the GCS Test team per the instructions included in the shipment.

Impala Support can be contacted by dialing +1 877 433 2619 option 3 option 2, or you can email us at

Firecrest Training must be completed before you can get an Impala account: Go To

Trouble logging into your account, or other questions?? Go to the: Pfizer Service Desk Portal