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Terms of Use Agreement
The Impala application you have accessed is for the sole use of Pfizer-authorized users in their conduct of Pfizer clinical trials. Information entered, obtained or retained on the system is the property of Pfizer. You agree to use the system in conformity with the training you have received including but not limited to ensuring that all data entered into this system is accurate and up-to-date and for safeguarding the security of your user name and password. You are responsible for unauthorized use of your account. If you believe the security of your user name and password may have been compromised, please contact our helpdesk at applicationsupport.pfizer.com. The activities of authorized users may be monitored. Anyone using this application expressly consents to such monitoring. Unauthorized users who access the system or users utilizing credentials that are not their own are in violation of Title 21 of the United States Code of Regulations.

Effective Oct 31st v6 of the Data Change Request form is available and should be used to request all updates.

If you do not receive a code when attempting to use the self serve password reset tool, please contact the Impala User Admin team for a password reset using the numbers found here: applicationsupport.pfizer.com.

Impala will be unavailable on Saturday 06DEC2025 starting @ 1800 ET/2300 UTC and ending at 2100 ET/07DEC @ 0200. During this time Impala will not be available to sites OR to Impala Support. Emergency Break Blind will be the only service available during this outage. Please schedule your subjects accordingly.

Effective 01-May-2024, please use the new country specific phone number located at applicationsupport.pfizer.com to reach the Impala Support helpdesk. The contact number URL is also visible on the Impala banner once logged into your account.