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Terms of Use Agreement
The Impala application you have accessed is for the sole use of Pfizer-authorized users in their conduct of Pfizer clinical trials. Information entered, obtained or retained on the system is the property of Pfizer. You agree to use the system in conformity with the training you have received including but not limited to ensuring that all data entered into this system is accurate and up-to-date and for safeguarding the security of your user name and password. You are responsible for unauthorized use of your account. If you believe the security of your user name and password may have been compromised, please contact our helpdesk at 1-877-433-2619. The activities of authorized users may be monitored. Anyone using this application expressly consents to such monitoring. Unauthorized users who access the system or users utilizing credentials that are not their own are in violation of Title 21 of the United States Code of Regulations.

As of 30JUL2018, sites have the ability to identify temperature monitoring devices as Damaged or Missing during Receipt of Temperature Monitored shipments. Indicating a device as Damaged requires the input of the device ID but does not allow entry of temperatures. Indicating a device as Missing does not allow any data entry whatsoever. In both scenarios, the inventory in the shipper is marked as Temperature Quarantined, and sites need to work with Pfizer's Temperature Excursion Support Team (TEST) to disposition the inventory. Please see the updated Receipt of Investigational Product guide found in Impala under Help Documents.

In support of scheduled maintenance, the Impala system will be unavailable from 9:00 a.m. until 3:00 p.m. EDT (Eastern Daylight Time) on Sunday Oct 14, 2018.

During this time, the Impala system will not be available to site users OR to Impala Support. Emergency Break Blind will be the only service available from Impala Support during this outage period. Please schedule your subjects accordingly.

The next Impala outage is tentatively scheduled to occur on 18-NOV-2018.

The announced upgrade of External Pfizer servers to TLS (Transport Layer Security) v1.2 has taken place. The following browser versions are no longer compatible with Impala: Internet Explorer v7 and lower, Safari v6 and lower, Chrome v2.9 and lower, and Firefox v26 and lower.

In order to use Impala, the following browser versions may be used: Internet Explorer V8/9/10 (with a configuration change), Internet Explorer 11, Safari v7 and higher, Chrome v30 and higher, and Firefox v27 and higher. If you need assistance configuring your Internet Explorer v8/9/10 to utilize TLS 1.2, please contact Pfizer Clinical Support at +1 877 433 2619 option 3 option 2 for assistance. We apologize for any inconvenience.

The Impala Support Team would like to take this opportunity to remind all sites of the requirement to notify the Pfizer Clinical Support Desk when personnel are no longer active on a study, to deactivate applicable accounts. Thank you in advance.

There's a new app for users in the USA! The app is called the Shipment Notification App and it provides you with the latest information on investigational drug shipment to your site. At this time the app is only available for iOS, and can be found in the U.S. Apple App Store. You can find a brochure with key features and direction by accessing the Help Documents link once you log in.

The Impala IVR (phone) system was decommissioned on 02APR2017. Please contact if you have any questions.

Impala Support can be contacted by dialing +1 877 433 2619 option 3 option 2, or you can email us at

Firecrest Training must be completed before you can get an Impala account: Go To

Trouble logging into your account, or other questions?? Go to the: Pfizer Service Desk Portal