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Poland (POL) If your local AT&T toll free access number 00-800-111-1111 is not working, please send an e-mail to impala@pfizer.com. If you urgently need Impala support to call you, please state "Urgent - Please call" in the subject line and include your preferred contact number in your email. South Africa (ZAF) local phone number for the Pfizer Clinical Support Center is 0-800-983-953 IMPORTANT: The Impala system will be unavailable beginning on Saturday 01 October 2022 @ 22:00 UTC / Saturday 01OCT2022 @ 18:00 EDT and ending on Sunday 01OCT @ 03:59 UTC / Saturday 01OCT @ 23:59 EDT. During this time the Impala system will not be available to site users OR to Impala Support. Emergency Break Blind will be the only service available during this window. The next Impala outages is tentatively scheduled to occur in December . Self Serve Password Reset is Here! YOU MUST REGISTER FOR PASSWORD RESET BEFORE YOU CAN USE IT. Check the Documents link for your copy of the Impala Self Serve Password Reset Quick Guide! The Impala Support Team would like to take this opportunity to remind all sites of the requirement to notify the Pfizer Clinical Support Desk when personnel are no longer active on a study, to deactivate applicable accounts. Thank you in advance. There's a new app for users in the USA! The app is called the Shipment Notification App and it provides you with the latest information on investigational drug shipment to your site. At this time the app is only available for iOS, and can be found in the U.S. Apple App Store. You can find a brochure with key features and direction by accessing the Help Documents link once you log in. Impala Support can be contacted by dialing +1 877 433 2619 option 3 option 2, or you can email us at impala@pfizer.com Firecrest Training must be completed before you can get an Impala account: Go To http://www.firecrestclinical.com/pfizer Trouble logging into your account, or other questions?? Go to the: Pfizer Service Desk Portal |